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At RitterAssociates, we offer a wide array of customer experience and customer satisfaction measurement services.
Our team of experienced professionals will work with you to select a service and design a program that best meets the needs of your company. Some of the programs we offer include:
- Mystery Shopping
One of our most popular programs is a mystery shopping program that can help you measure customer service and adherence to your standards. Mystery shops can be conducted in person or over the phone in our On-site Call Center. RitterAssociates is one of the fastest-growing firms providing mystery shopping in the United States, accounting for in excess of 300,000 inspections each year throughout the United States. We maintain a very large and diverse database of professional shoppers located in all 50 states.
- Competitor Shops
Our competitor shopping program is the perfect way for you to measure competitor performance and compare everything from product pricing to the quality of customer service and see how you stack up to the competition to compete in today’s highly competitive environment, it is important to understand what your competitors are charging for their products and services. Our relationships with large numbers of carefully screened auditors located in all 50 states create the manpower to discreetly collect this information for you.
- Compliance Audits
RitterAssociates has relationships with highly qualified auditors with extensive experience in conducting food service quality audits and compliance audits including appearance, alcohol and tobacco.
 Price Audits
Price audits can ensure that your stores are charging the correct price for the products you sell or have on special promotion. Eliminate the potential for annual losses that can be in the millions for some large retail chains.
- Call Center/Telephone Surveys
Often a customer’s first experience with a company is over the phone. We all know that first impressions can sometimes make or break a sale, so it’s of paramount importance that your employees are knowledgeable, friendly and helpful when speaking to perspective customers over the phone.
- Customer Intercepts
RitterAssociates has access to many highly qualified auditors that can be at your facilities to intercept customers on the spot to gather their immediate opinions and feedback.
- Customer Satisfaction Surveys (IWR/IVR)
Through our interactive voice response (IVR) surveys and interactive web response (IWR) surveys, we electronically collect customer feedback regarding
their experience.
- Display Audits
RitterAssociates will engage professional auditors to visit your locations and evaluate the proper placement of your products or promotions.
- Point of Purchase Installations
 RitterAssociates also has the unique experience and ability to arrange for the installation for you of your point of purchase materials or special promotions such as credit card applications/holders.
- Audits with Digital Images
RitterAssociates offers digital image audit programs to our clients who desire to incorporate digital photography with their mystery shopping program. Using digital photography will enable you to see what your customers see.
For more information on the services available through RitterAssociates, call us today at 877-284-9785 or email sales@ritterassociates.com. We look forward to hearing from you soon.
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