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Mystery Shopping

With global competition at an all time high, business owners and managers are finding that excellent customer service is an effective way to keep and attract customers. No longer can businesses pay lip service to excellent customer service without insuring that their customers are being treated properly. In order for businesses to manage service, they must be able to measure it. They measure service through the use of mystery shopping.

RitterAssociates' professional field inspectors help our clients objectively measure the level of customer service and selling performance at each store location. We can help identify your strengths, weaknesses, and the performance of your competition. Posing as everyday customers, our inspectors observe the performance of your sales people to provide you a snapshot of each location's overall performance.

Reports are custom designed to fit your company's standards, priorities, and goals. Each day our inspectors transmit reports to our headquarters in Toledo, OH . Using an online data warehouse model, we can provide virtually unlimited report ing capabilities in any statistical format you desire. These reports can be broken down by question, location, district, region, division, etc. It is also possible for our clients to have secure online access to their data. You, as a user, can perform your own online analysis by using pre-determined queries that RitterAssociates will help you develop.

RitterAssociates is one of the fastest-growing providers of mystery shopping in the United States, completing in excess of 240,000 inspections each year throughout the United States and beyond.

Mystery Shopping is popular with virtually all retail vertical markets.  In addition, pharmaceutical companies, Insurance companies, Banks, and others use mystery shopping programs extensively.  If your company has customers, then you should be utilizing a mystery shopping program.

Call RitterAssociates today to find out more about Mystery Shopping Programs!