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IVR / IWR Surveys

Interactive Voice Response (IVR) and Interactive Web Response (IWR) surveys have exploded in popularity the last few years.  RitterAssociates allows you to hear the voice of your actual customers by providing telephone or web-based surveys to customers that have just been in your store!  The customer gives feedback on their experience into our IVR or IWR survey, and that information is available to you in real time.  What better way to understand your customer base than to implement an IVR and/or IWR survey program!  IVRs and IWRs offer different information than a typical mystery shopping program or a telephone mystery shopping program.  While those programs offer professional, objective feedback, an IVR or IWR survey offers feedback from actual customers on their actual experience.  An IVR or IWR program is an inexpensive compliment to your mystery shopping program, or a stand-alone option that gives you instant insight to customers' thoughts and experiences.

Call RitterAssociates today to find out more about IVR surveys or IWR surveys!

877-284-9785