Customer Experience

Mystery Shopping
     Onsite/Telephone/Web
Competitor Shops
Compliance Audits
     Appearance
     Food
     Alcohol/Tobacco
Price Audits
On-site Call Center
     Mystery/Competitor Shops
     Customer Hotlines

Welcome to RitterAssociates

Since 1974, RitterAssociates has provided accurate, quantitative, and actionable customer measurement data that enable our clients to maximize their return on investment.

Customer Satisfaction/
Other Brand Services

Customer Intercepts
Customer Satisfaction Surveys
     Interactive Web Response (IWR)
     Interactive Voice Response (IVR)
Display Audits
Point of Purchase/Products Installation
Audits with Digital Images